Frequently Asked Questions
• Mailtube
and your website
• Email Lists
• Creating Mailshots
Mailtube and your website
Do I need a website to use Mailtube?
No, a website is not necessary to use Mailtube. You only need
an email address. A website is very useful to drive visitors
to, but if you only wish to distribute information, it is
not necessary.
I have a website, but it is designed by my own web
designers. Can I still use Mailtube?
Yes, absolutely. Your Mailtube account is totally
independent of your website. You do not have to use our web
design services. In fact we work openly with many other web
design and marketing companies.
Can I add a form onto my website to automatically
build my subscriber mailing list?
Yes, your Mailtube control panel provides code for
you to build your subscriber list automatically.
Click here for more information about
integerating Mailtube into your website.
Email lists
Do you sell lists?
No. Mailtube is strictly an opt-in permission tool,
to be used only with your own customers and subscribers.
Can I buy a CD of email addresses from the internet
and use these in my Mailtube account?
No. This is Spam, and is prohibited. Your subscriber
list must be Opt-in only. Even if the list is sold as an "opt-in"
list, we will not permit this. In addition, the response rate
for professional companies from this type of campaign is very
low - and reduces the reputation of your company.
What is "Opt-in"?
Opt-in refers to your subscribers opting to receive
your email. If you send commercial email to somebody who has
not requested it, this is spam, and is not permitted in Mailtube.
I have a database of email contacts that I would
like to use within Mailtube. Can I upload this?
To prevent spam, Mailtube tightly controls the addition
of email addresses. We would be happy to arrange the manual
uploading of a database upon request.
If somebody wishes to be removed from my mailing
list, what do I need to do?
Each email automatically includes an unsubscribe
link. The recipient clicks on this link, and is taken to a
page which allows them to change their details, or delete
themselves from your list. You need do nothing.
If however, somebody requests that you remove them manually,
you must do so through the control panel.
Creating Mailshots
Do I need any special skills to use Mailtube?
No. To write plain text mailshots, you only need
to know how to type!
If you wish to send graphic emails, you need to be able to
produce HTML code, or have a web desiger who can do this for
you.
Can I personalise my emails?
Yes. One of Mailtube's key features is the ability
to include the recipient's first name, surname or company
name within the email body or subject line.
I have written a HTML mailshot, where do I place
the graphics?
All images must be stored on your own web server
(or the Mailtube server if you have agreed this with us.)
Therefore your IMG tags should read:
<IMG SRC="http://www.myserver.co.uk/images/image1.jpg"> rather than
<IMG SRC="images/image1.jpg"> |
